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VEHICLE PROGRAMMERS RETURN POLICY
At VEHICLE PROGRAMMERS, we treat our customers the way we would like to be treated. Products purchased at VEHICLE PROGRAMMERS are returnable for 30 days after purchase unless otherwise noted.
Please Note: Your return must be pre-authorized by making a return request (below) within 30 calendar days of the purchase date. No returns will be accepted after 30 days of purchase.
Returns must be complete in their original packaging, and must be returned in "like new/unused" condition. Returns missing components, or parts that have been disassembled or damaged due to incorrect installation will not be credited. We are not responsible for incorrect installation by you and/or your mechanic. We are not responsible for any expenses incurred or caused by the use of wrong or defective parts during installation.
Returns and exchanges typically fall under one of the following categories:
Returns due to a Faulty Product:
VEHICLE PROGRAMMERS is an authorized dealer for all of the items we sell. As such, all of our products are covered by the full manufactures warranty. Many are even "internet updateable" and problems can often be handled over the phone with the manufacturer. If the manufacturer can not fix the problem, please proceed as follows.
Please note that vehicle tuning doesn't always go as planned, and it is possible that the tuner will not install on the first try. In the event that the tuner doesn't work with your vehicle out of the box, the customer is expected to make a reasonable attempt to work with the manufacturer to resolve the problem. If the manufacturer determines that the correct part was purchased but can not make it work with the customers vehicle, then a full refund will be issued. If the customer decides not to spend the time necessary to work with the manufacturer, then a 20% restocking fee will apply.
Returns due to a Wrong Product:
Returns due to Buyer’s Remorse
Please Note: Product results, including mileage gains, are not guaranteed, and returns will fall under this category.